You need to create an account with FITTERY to order food with us. If you do not have an FITTERY account, please create one here.

The account information is for us to communicate your confirmation order details and important information (Example: T8 arrangements on day of delivery).

Rest assured your details will never be passed on to any non related 3rd party.

You can make payment at checkout using Visa, Mastercard, American Express, UnionPay debit and paypal.

Example: T8 or Black Rain dropped before 8am on Monday

All meals will be delivered as scheduled. However we appreciate your patience as timing may be impacted due to traffic conditions.  

Example: T8 or Black Rain remains hoisted at 8am on Monday

If Typhoon T8 or Black Rain signal remains hoisted by 8am on the day of delivery, delivery service will remain suspended for that day and all meals will be redelivered on the next working day (i.e Monday meals will be redelivered on Tuesday)

For clients that already have meals scheduled for next working day (i.e Tuesday) we will provide meal credit for those impacted clients seperately. (i.e. if client has ordered meals for both Monday and Tuesday, we will redeliver Monday meals on Tuesday but will automatically cancel Tuesday Meal and provide Meal credit instead)

This is to prevent clients receiving 2 days of meals on the same day.

Meal Credit: Credits will be automatically sent in the form of a digital gift card to client's email address on the next businesss day. Total credit amount will be the equivalent price paid for impacted meal (i.e. cost of Tuesday's meal) and will have 2 week expiry for use on any products on this website.

Example: T8 or Black Rain dropped before 8am on Friday

All meals will be delivered as scheduled. However we appreciate your patience as timing may be impacted due to traffic conditions.  

Example: T8 or Black Rain remains hoisted at 8am on Friday

If Typhoon T8 or Black Rain signal remains hoisted by 8am on Friday, delivery service will remain suspended for that day and all meals will be refunded to impacted clients in the form of Meal Credits.

Meal Credit: Credits will be automatically sent in the form of a digital gift card to client's email address on the next businesss day. Total credit amount will be the equivalent price paid for impacted meal (i.e. cost of Friday's meal) and will have 2 week expiry for use on any products on this website.

We recommend you can use our nutrition calculator by clicking on the following link for more details Know Your Body

All meals are prepared in a HK Government and FEHD licenced food factory.

All meals are packaged in 100% biodegradable food trays that use P-Life® advanced Abiotic-Biodegradable Plastic Additive ( US Patent No.6482872). In addition, all meals are thermo sealed for added protection by reducing oxidation and thereby bacteria growth.

For best taste, we recommend meals to be reheated in low heat frying pan or 2-3mins in low heat microwave. Remember to open corner of lid seal and remove sauce container if using microwave.

We recommend consumption of meals on same day of delivery for best taste.

Meals are designed to keep for 2 days from delivery, however please store unopened in fridge under 4 degrees.

Yes we do offer allergies which you can choose from the product page when placing your order

You may only change to a different meal of equal or lower value by contacting us with 2 working days notice. You will not be able to change to a meal of higher value.

Please note our cutoff time of 11am for any amendments.

Example: If you want to change Wednesday's meal(s), you will need to notify us by 11am on Monday.

If you would like to order meals for next week, please place your orders by Thursday 3pm of this week. 

All meals are individually prepared based on your allergy requests with each key ingredient individually weighed to ensure your macros and calories are optimised to your health goals.

As such the time involved to prepare food with the special packaging (thermal sealing + nutritional data labels) requires substantially longer time to plan as meals are made to individual requirements instead of bulk produced.

Meals will be available for pickup between 12.30pm - 1pm at your chosen dates and pick up locations. Simply look out for our FITTERY booth and staff when you arrive. (You may also see the details of our locations here)

Pick Up Locations:

QUEEN MARY HOSPITAL – PROFESSORIAL BLOCK (2/F - Lift Lobby)

5 SASSOON ROAD – MAIN ENTRANCE (G/F - Lift Lobby)

21 SASSOON ROAD – WILLIAM MW MONG BLOCK (LG Floor - near vending machines)

We will send you a courtesy whatsapp message to the phone number provided at check out, to remind you to pick up your meals. If you cannot pick up your meals we recommend you notify a friend to pick up on your behalf.

For HKUMed Staff only, Once the pick up timeslot has lapsed, your meals will be delivered to the Reception Counter of 6/F, William MW Mong Block, 21 Sassoon Road for you to pick up.

However please kindly note, due to limited storage space and food safety reasons, all meals left unretrieved after 2.45pm will be disposed of. Please note this service is available for HKUMed Staff only.

In the event of meal disposal due to non retrieval after timeslot (HKUMed Students) or after 2.45pm (HKUMed Staff), no compensation will be provided.

Of course, simply contact us with your new location preference with 2 working days notice. Please note our cutoff time of 11am for amendments.

Example: If you want to change Wednesday's pick up location, please let us know by Monday 11am.

Your meals will be delivered in temperature controlled boxes during transit based on your chosen meal type (hot or cold)